Choose the level of preventive attention that fits your home. Every membership is handled locally by Mark's Sewer & Drain—no national call center and no unfamiliar rotating crew.
Family-owned since 1989 · Second generation · Monterey Peninsula
Online requests offer selected weekday start times at 11 AM, 12 PM, 1 PM, 2 PM and 3 PM. Each selected time represents a two-hour arrival window and still requires Mark's confirmation. Standard-rate work hours are 8 AM–4 PM Monday through Friday; work outside those hours is overtime.
Pay monthly with a one-time enrollment fee, or choose the annual paid-in-full option shown for the plan.
Monthly memberships renew until canceled. Annual memberships cover 12 months and are paid once at checkout. Secure payment is processed by Stripe.
+$59 one-time enrollment
Core preventive attention for homeowners who want an annual inspection and priority access when trouble starts.
Best for: Homeowners who want reliable annual oversight.
+$89 one-time enrollment
Stronger preventive attention for homes where sewer visibility and service savings are useful.
Best for: Homes with mature landscaping, older sewer lines or a history worth monitoring.
+$149 one-time enrollment
The most complete preventive-maintenance option, combining inspection, sewer maintenance, water-heater care and the highest listed member discount.
Best for: Older homes, recurring root or drain concerns, and homeowners who want the fullest preventive attention.
Every tier includes the annual inspection foundation. Higher tiers add sewer maintenance, waived fees and member discounts.
| Included Benefit | Essential | Home Guard | Whole Home |
|---|---|---|---|
| Annual 24-point plumbing inspection | Included | Included | Included |
| Priority scheduling | Included | Included | Included |
| After-hours call-out fee (overtime labor still applies) | Waived | Waived | Waived |
| Trip and diagnostic fees | Standard rates | Waived | Waived |
| Annual sewer camera inspection | Not included | Included | Included |
| Camera recording and location map | Not included | Included | Included |
| Annual main sewer cleaning | Not included | Not included | Up to 100 feet |
| Annual tank water-heater flush | Not included | Not included | Included |
| Eligible service-work discount | — | 5% | 10% |
| Digital inspection history | Included | Included | Included |
Service details: Billable repairs, parts, active stoppages and work outside a plan's specifically listed benefits are authorized and billed separately. Discounts apply only to eligible work and cannot be combined with other promotions. Online start times are limited and each represents a two-hour arrival window. Standard-rate work hours are 8 AM–4 PM Monday through Friday; overtime labor applies outside those hours even when a membership waives the separate after-hours call-out fee.
This is a preventive-maintenance membership—not a warranty, insurance policy, or guaranteed emergency-response contract. Members receive only the benefits specifically listed for their plan. Repairs, parts, stoppages and other work remain separately billed unless the plan expressly says they are included.
After joining: Stripe emails your payment receipt, and your membership is connected to one residential service address.
First visit: Request the initial inspection online during an available start time or call (831) 625-0404.
Home record: Your tier, completed benefits, findings, recommendations and next due date are tracked.
Renewal: Monthly plans renew until canceled. Annual paid-in-full plans provide 12 months of membership.
Priority scheduling means members are offered preference over nonmembers requesting service of similar urgency. It does not guarantee same-day, after-hours, weekend or holiday service and does not override previously scheduled work.
Service is subject to availability. Mark's Sewer & Drain may close or limit scheduling for holidays, vacations, illness, severe weather, emergencies, unsafe conditions or other reasonable operational needs. After-hours, weekend and holiday work—when available—may carry overtime or other additional charges.
Included inspections, camera work, cleaning or maintenance must be scheduled and completed while the membership is active. Reminders may be sent, but the member is responsible for choosing an available appointment. Unused benefits have no cash value and do not roll over into a later membership term.
Billable work outside a specifically listed plan benefit is separately authorized and billed. Replacement parts, active stoppages, access work and other service beyond a plan's stated scope are not included unless written into the plan benefit. Member discounts apply only where expressly listed and cannot be combined with other promotions.
A waived after-hours call-out fee does not waive overtime labor rates. Membership and preventive maintenance do not guarantee that a breakdown, leak, backup, root intrusion or other problem will not occur.
Membership covers one residential service address and requires reasonable access to the covered plumbing. The member must disclose known hazards and provide safe, sanitary working conditions. Extra work needed to gain access or address concealed or pre-existing defects is not included unless stated in writing.
Monthly memberships are recurring subscriptions charged each month until canceled. Annual memberships are paid in full for a 12-month term. Any required renewal or price-change notice will be provided as required by law.
Members may cancel before the next renewal using any cancellation option provided with Stripe billing communications or by calling (831) 625-0404. Cancellation stops future renewals; amounts already paid for the current period are non-refundable except where required by law. Enrollment fees become non-refundable after the initial inspection is performed.
Mark's Sewer & Drain may refuse service or cancel a membership for nonpayment, misuse of benefits, repeated missed appointments, fraud, unsafe or unsanitary conditions, threats, harassment, abusive conduct or repeated demands outside the membership's stated benefits. If the company ends a prepaid membership for reasons unrelated to member conduct or nonpayment, any refund due for the unused portion will be handled fairly and as required by law.
These terms work together with the benefits and exclusions shown in the plan cards and comparison table. If a specific written plan benefit conflicts with a general statement here, the more specific written benefit controls.
Service Club terms updated August 11, 2026.Call if you are unsure which tier makes sense. The goal is to match the plan to the actual home, sewer history and recurring concerns—not push more membership than you need.